Frequently Asked Questions

1. Payment and Billing

What forms of payment are accepted for online orders?

Who is your payment processor?

Is it safe to use my credit card for online purchases on this site?

When will my credit card account be charged?

What will appear on my credit card statement?

How is sales tax calculated for my order?

What about recurring payments for subscriptions or payment plans?

2. Return/Refund Policy


For digital products, returns are not possible. If you aren’t happy with the value of the product, just let us know within 30 days of your purchase and you’ll be given an equivalent CREDIT to apply towards any other product.


Intuitive Sessions, Clearings, and other Services are non-refundable for any reason and include, but are not limited to, any type of private session, online programs, session series, or remote healing/clearing services.


It is agreed and understood that if you deviate from payment terms outlined above after the commencement of services, all Services will be suspended until payment is made. Suspension of Services does not release you from responsibility for fulfilling payment obligations.


3. Scheduling Sessions

Once I’ve purchased a session or package, how do I schedule my session?

What does the Redeem Package button at the top of the scheduler screen mean?

Why does the calendar want me to set my time zone before showing availability?

What is the usual wait time for a private session?

4.  Intuitive  Readings

What happens during an Intuitive Session?

What commitment do I need to make to get the most from the sessions?

What if I don’t feel much during the session?

Are results guaranteed?

5. Energy Clearings

What happens during a Clearing?

Do I need to have Susan come to an affected person, or to a home or property, to do the Clearing?

How can remote Clearing work?

How often should people or places be Cleared?

Are there discounts for recurring Clearing services?

6. Soul Circle Membership Program

What is the Graceflow Soul Circle?

What do Soul Circle Members receive with their subscription?

Are there any welcome gifts to new members?

What if I can’t make the live Zoom sessions?

Can I take Graceflow with me to work/school?

Does Graceflow benefit others in my household?

Can I share Graceflow with other people outside my household?

How long do I need to keep my Soul Circle Membership active?

What happens if I cancel my Soul Circle membership?

Can I resubscribe to the Graceflow Soul Circle?